Fulfillment Manager and Training Consultant
Lydia Harper
A binder of SOPs nobody opens isn't a system. Adoption is the whole game.
Lydia manages client engagements from start to finish, handling process mapping, SOP development, and team training. She facilitates working sessions across nonprofits, construction firms, healthcare practices, and real estate companies.
Her approach emphasizes maximizing existing software tools rather than adding new ones — master what you already have before buying more. She applies the same accountability systems to her own work, tracking weekly performance metrics.
Process MappingSOP SystemsTeam Adoption & Training